IT support for Queensland medical, dental and allied health practices
Your practice runs on its systems. Premium Business IT keeps those systems running, your patient data protected, and your accreditation obligations covered. Gold Coast based. Senior engineers only. No offshore call centre.
30 minutes. Written summary. No obligation. For practices of 5 to 100 staff across Queensland.
The stakes
When IT fails, the practice stops
A reception terminal that will not log in. Practice software that crawls at nine in the morning. Phones dropping calls. A backup nobody has ever tested.
Every one of these costs appointments, billings and patient goodwill.
We look after the layer underneath your practice software, so your software can do its job.
Practice management systems
We support the software medical, dental and allied health practices run on, and we work with your software vendor when problems cross over.
Microsoft 365 and Azure
Migration, management and security hardening.
Cybersecurity
Endpoint detection and response, email security and incident response, standard for every client.
Backup and disaster recovery
Daily backups with tested restores.
Networking
Firewalls, Wi-Fi and multi-site connectivity designed for clinics.
VoIP phone systems
Built for busy reception desks.
Security and privacy, built in
Medical practices hold sensitive health information. The Privacy Act and the Notifiable Data Breaches scheme set real obligations for how that information is stored and protected.
PBIT's security posture is not an add-on. Every client receives enterprise-grade controls as standard: endpoint detection and response, email security, security posture reviews and incident response planning.
Accreditation-aware IT
Practices working toward accreditation need to show that patient information is kept confidential, available and intact. We understand accreditation environments, and we build the IT evidence to match: access controls, backup records, restore test results and incident response plans.
Why PBIT
Why practices choose PBIT
Practice depth
We understand practice management software, accreditation environments and privacy obligations.
Security-first
Enterprise-grade security controls for every client, not sold as extras.
Backup discipline
Daily backups with periodic, evidenced restore tests as standard.
AI-native operations
We build and run our own AI tooling, which means faster response and lower cost than a traditional MSP.
Local and senior
Gold Coast based. Work done by senior engineers. No offshore call centre.
How we start
Three steps, no pressure
Patient Data Health Check
Thirty minutes, free. We review how your patient data is stored, protected and backed up. You keep a written summary.
Environment assessment
If the check finds gaps, we assess your environment properly and show you exactly what we found.
Proposal
A fixed monthly plan per user or device, scoped to your practice. Project work is billed at $140 per hour plus GST.
Common questions
Straight answers
What does it cost?
Managed plans are fixed monthly fees per user or device, quoted on scope. Project work is $140 per hour plus GST.
Do you support our practice software?
We support practices running common patient management and practice management systems, and we work directly with your software vendor when issues cross over.
We already have an IT provider.
The Health Check is a useful second set of eyes either way. If everything is in good shape, the written summary tells you so.
Where do you work?
Across Queensland. Based on the Gold Coast.
Book your free Patient Data Health Check
Thirty minutes. Written summary. No obligation.
Prefer to talk? Call 07 5631 4365 or email andre@pbit.com.au.