About Premium Business IT
A Gold Coast managed IT provider, looking after small and medium businesses since 2011.
Premium Business IT is a managed service provider based on the Gold Coast. We look after the technology that small and medium businesses run on: computers, servers, networks, Microsoft 365, cyber security and backups. Our clients range from medical practices and professional services firms to trades and industrial operators across South East Queensland, with remote support available Australia wide.
Most businesses come to us with the same frustrations. Support requests sit unanswered for days. Systems fall over at the worst possible time. Nobody is confident the backups would actually restore. Security was a box ticked years ago and never looked at since. We fix those problems first, then keep them fixed with proactive monitoring, regular maintenance and a documented plan.
What we do
We deliver managed IT support on a predictable monthly fee, so you can budget for technology the same way you budget for rent. That covers a fast human help desk, 24/7 monitoring, patching and updates, security aligned to the Australian Government's Essential Eight, Microsoft 365 administration, tested backups and disaster recovery, networking and VoIP, and hardware at trade pricing through our online store.
Who we serve
Our focus is small and medium businesses across South East Queensland. We know the clinical and practice management systems medical teams depend on, the document security professional firms need, and the multi-site connectivity that keeps trades and industrial crews working. If your business relies on its systems every day, we are built for you.
Why choose PBIT
You call, a technician answers. No offshore call centre, no ticket black hole, with average response times under 15 minutes. Security is part of the standard service, not an upsell. And we build custom AI tools and automation that take repetitive admin work off your team, something few providers of any size can offer.
Proof, not promises
Our Google rating sits at 5.0 from verified client reviews. Monitored client systems run at 99.98 percent uptime, backups are restore-tested on a schedule rather than assumed to work, and every managed client gets a documented recovery plan. Book a free IT review and we will show you exactly where your current setup stands.
Our services
- Managed IT Support: Proactive monitoring and responsive support so problems are fixed before they cost you.
- Cloud & Microsoft 365: Migrate, secure and run your business in the cloud with Microsoft 365 and Azure.
- Cyber Security: Layered protection built around the Essential Eight and Microsoft Defender.
- Backup & Disaster Recovery: Tested backups and recovery plans that get you back online fast after any incident.
- Networking & VoIP: Reliable wired, wireless and voice infrastructure across single or multiple sites.
- Hardware & Procurement: Source computers, servers and peripherals at trade pricing through our online store.
- AI Solutions & Automation: Custom AI tools and automation that take repetitive busywork off your team. This is what sets us apart.
What we work with
Microsoft Partner · Microsoft 365 · Azure · Defender · Intune · Datto · Autotask · IT Glue · Essential Eight aligned