Case studies

A few examples of how we've helped local businesses get more from their IT. Details are de-identified to protect client privacy.

Professional Services

Gold Coast professional services firm

Challenge: A security review of the firm's Microsoft 365 environment found that a partner's mailbox had been compromised through an adversary-in-the-middle phishing attack, the kind that captures a live signed-in session rather than just a password. The review also found accounts without multi-factor authentication.
Solution: We ran forensics on the affected mailbox to establish what the attacker had done, and removed their access. Then we closed the gaps the attack had walked through: multi-factor authentication enforced across the firm's accounts and conditional access policies to control how and from where people can sign in.
Result: The attacker's access was cut off, the firm has a documented record of exactly what happened, and the gaps the attack exploited are closed.

Healthcare

Gold Coast medical practice

Challenge: A busy practice depends on its clinical software and practice server every hour of the clinic day. It needed new PCs deployed without hours of hands-on technician time, an independent picture of the server its clinical system runs on, and consistent power settings across the fleet.
Solution: We built a zero-touch PC build kit: plug in a new machine, boot it from USB, and it installs and configures itself to the practice standard through our management platform, finishing against a documented checklist. We audited the practice server and clinical stack, including Best Practice and secure messaging, and delivered a written report. Then we rolled out standard power management across the fleet.
Result: New PCs now build themselves to a documented standard, the practice has a written audit of the server its clinical software depends on, and the power settings were applied to all 24 workstations and verified on each one, not assumed.

Hospitality

Gold Coast restaurant group

Challenge: The venue's rebuilt website was stuck on a developer's staging server, and its email had quietly failed. Booking and event enquiries were still addressed to a previous developer, arrived with blank details when they arrived at all, and the hosting server was not authorised to send mail for the domain, so receiving systems rejected it. Customers thought they had enquired. Nobody knew.
Solution: We migrated the site onto managed WordPress hosting on Australian infrastructure in Sydney, with daily off-site backups, and cleaned out more than 2,300 links still pointing at the old staging server. Then we fixed the email end to end: rerouted all 186 enquiry forms to the venue's own team, repaired the broken enquiry templates so the details actually come through, and connected outbound mail to the venue's own Microsoft 365 so it sends authenticated from their domain. Most of the work was done overnight, alongside their web developer, without disrupting the live site.
Result: Every booking and event enquiry now arrives, complete and from the venue's own domain. The site is fast, backed up daily, and the team's edits appear immediately. We look after hosting and DNS while the web developer looks after the site.

Ready for IT that just works?

Tell us what's frustrating you and we'll come back with a free, no-obligation IT review: where your setup stands, what needs fixing first, and what it should cost.

Free review of your current IT and security
Clear, fixed monthly pricing, no surprises
Gold Coast technicians, response under 15 minutes

Prefer to talk? Andre answers. Call 07 5631 4365

5.0on Google · 3 reviews